Terms & Conditions

PAYMENT

1. Individual lessons and/or block booked lessons are to be payable in FULL on or before the first lesson.

2. Driving courses can be booked with a deposit of £150.00. The balance will then be due two weeks prior to the start date. (Test date’s will not be booked or issued until after receipt of deposit, deposits are non refundable).

3. All fees’ (Courses & lessons) are payable by cash, cheque or most major credit/debit cards. Once lesson fee/balance is paid there is no cancellation.  Payment by credit card will unfortunately incur a 2.0% administration fee per transaction, debit cards 0.50p per transaction

4. Unpaid cheques to school or instructor will incur a £30.00 administration fee.

5. To book an intensive driving course, all details including home phone number must be completed. Receipt of your deposit / payment is your full acceptance of our terms and conditions.

REFUNDS

6. Lesson & Course fees are non-refundable. (Refunds will only be issued in exceptional circumstances i.e if the instructor is unable to provide the service originally booked by the pupil) Deposits are non-refundable.

7. Lesson / course fees may at the discretion of the school be transferred to another instructor.

8. Your Progress/appointment card is also your receipt and must be brought to every lesson. Lesson fees cannot be transferred if this card is not available.

9. All lessons must be completed within 12 months of booking. (Six months if less than ten hours).

TESTS

10. Tests, although paid for by candidate are not guaranteed at the end of hours booked. If the standard of driving REQUIRED BY THE INSTRUCTOR for the practical test has not been reached, extra hours will need to be booked & paid for before candidate is taken for test (at Instructors discretion).

11. Intensive Course lessons are to be taken between the hours of 9am and 5pm unless special arrangements were made at time of booking. In exceptional circumstances lessons may be able to be arranged for evenings/weekends. All driving courses not paid for in full by the due date will be considered as cancelled by applicant.

12. The school/instructor cannot be held responsible for tests/lessons cancelled either by the DSA or for bad weather or breakdowns.

GENERAL

13. Every endeavour will be made to make available the same instructor and car for driving lessons & driving test, but the school retains the right to change either if the situation so warrants. In certain circumstances the school/instructor has the right to terminate lessons or test should they feel it necessary.

14. All changes to courses once booked may incur an administration fee and will only be accepted if request is reasonable. (Changes to Test dates are dependant on availability of both test date and instructor) and in most cases must be received and acknowledged before the start date of the course. All changes must be requested in writing and signed by the person the course has been booked for. Courses and or deposits are not transferable.

COMPLAINTS

15. Complaints must be made in the first instance to the instructor concerned. If you are not able to resolve the matter with the instructor, you may telephone the office. As a final step complaints can be put in writing to i-drive Driving School, 69 Barr Road, Gravesend, Kent DA12 4DU or by e-mail to info@i-drivedrivingschool.co.uk

Complaints in writing will only be considered if they are received by the school within 21 days of the incident.